PRIVACY POLICY

Last updated: 1st January 2025

At Martin & Martin Express, we take the privacy and security of your personal information seriously. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our courier services, or engage with us in any way.

By using our Site or Services, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

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1.WHO WE ARE

Martin & Martin Express is a UK-based courier service providing same-day and next-day deliveries using Long Wheel Based Vans. Our registered office is located at:

85 Great Portland Street, Great Portland Street, London, England, W1W 7LT

Company Registration Number: 15873507

Email: admin@mmexpress.co.uk

Phone: 020 3355 2116

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2. WHAT WE USE YOUR DATA FOR

We may collect the following types of personal data from you when you interact with us:

- Contact Information: Name, email address, phone number, and billing/shipping address.

- Service Information: Details about the services you request, including delivery information, order history, and any special instructions for deliveries.

- Payment Information: Payment details (such as credit/debit card information) used to process your orders. Payments are processed securely by third-party providers.

- Technical Information: IP address, browser type, device information, and usage data when you visit our website.

We only collect personal data that is necessary for providing our services, fulfilling orders, and improving our business operations.

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3. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

- To Provide Services: To process and deliver your orders, including same-day and next-day courier services.

- To Communicate: To contact you regarding your orders, delivery status, or customer support.

- To Improve Our Services: To improve the functionality of our website, services, and customer experience.

- To Process Payments: To process payments for the services you purchase.

- Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.

- Marketing: With your consent, we may send you promotional materials or newsletters related to our services. You can opt-out at any time.

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4. HOW WE SHARE YOUR DATA

We may share your personal data with third parties in the following cases:

- Service Providers: We may share your data with third-party service providers (such as payment processors, email marketing platforms, or IT service providers) who assist us in delivering our services.

- Delivery Partners: We may share your name, address, and contact details with trusted delivery partners to ensure timely and accurate delivery.

- Legal Compliance: We may disclose your personal data if required by law or in response to a valid legal request by public authorities.

We ensure that all third parties we work with are GDPR-compliant and only use your data for the purposes outlined in this Privacy Policy.

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5. DATA RETENTION

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymise your data.

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6. YOUR RIGHTS

As a data subject, you have the following rights under the General Data Protection Regulation (GDPR):

- Right to Access: You can request a copy of the personal data we hold about you.

- Right to Rectification: You can request that we correct any inaccurate or incomplete information.

- Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

- Right to Restrict Processing: You can ask us to limit how we process your personal data in certain circumstances.

- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

- Right to Object: You can object to the processing of your personal data for direct marketing or other legitimate interests.

- Right to Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time.

To exercise these rights, please contact us at admin@mmexpress.co.uk. We will respond to your request within the timeframe required by law.

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7. SECURITY OF YOUR DATA

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure, so we encourage you to take necessary precautions when sharing personal information online.

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8. COOKIES

Our website uses cookies to improve your browsing experience and to collect information about how visitors use the Site. Cookies are small text files that are stored on your device.

You can control and manage cookie settings in your browser. 

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9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review this page periodically.

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10. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: admin@mmexpress.co.uk

Phone: 020 3355 2116 

Address: 85 Great Portland Street, Great Portland Street, London, England, W1W 7LT

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This Privacy Policy complies with UK Data Protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).